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Online complaints
Useful resources
Our commitments
01
Immediate processing
All your complaints are registered with issuance of an acknowledgement of receipt.
02
Response within deadlines
Systematic response to all your complaints within the required timeframes.
03
Full traceability
Guarantee of complete traceability in the processing of your complaints.
Required information by profile
To process your complaint quickly, please provide the information corresponding to your profile:
TGR bank customer
Enter your RIB
Local authority
Enter the city name to which the authority belongs
Taxpayer
Enter the tax ID and the article number
Civil servant
Enter the PPR matricule and the CIN
Authorising officer
Enter the department
Pensioner
Enter the pension number
Public order holder
Enter the company name
Student
Enter the student number
Association
Enter the tax identifier
NB : You can post your complaint in Arabic or French.
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